Terms & Conditions (AU)

This document pertains to Australia (View US Terms and Conditions here)

These Terms and Conditions (Terms) apply to all Orders of Goods from Ramler Pty Ltd (we, us, our, Ramler or Company).  These Terms, together with your Order, form a contract for the sale of the Goods.  We will not be bound by any terms and conditions included in any purchase order, sales confirmation or other document or communication from the Customer.

1. Definitions

ACL means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Customer or you means the persons, firm or company from whom an Order is received and includes its legal assigns or successors.  Goods means all goods supplied by us to a Customer, including goods ordered but not yet supplied.  Personal Property Securities Register, Purchase Moneys Security Interest, Security Agreement and Security Interest each have the meanings given in the PPSA. PPSA means the Personal Property Securities Act 2009.  Quote means the quote we provide to you setting out the cost and description of the Goods.

2. Orders and Goods

2.1 All orders must be in writing and accompanied by a deposit of 50% of the price.  We may in our discretion accept or reject any Orders.  No order will be made with our supplier until the 50% deposit has been paid.

2.2 We will confirm each Order in writing, and upon such confirmation the Customer is bound by these Terms.

2.3 Product specifications are indicative only and variations in specifications, materials, prices, styles and colour may be made without notice.

3. Price and Payment

3.1 The price for the Goods will be as per our price list or your Quote as at the date of Order. Our Quotes are valid for 30 days (unless otherwise stated), and we may change the price for Goods at any time.

3.2 Unless otherwise agreed by us in writing, payment for the Goods (less any deposit paid) is due in full prior to or on delivery.  We may in our discretion require full payment prior to shipment.

3.3 The Company will be at liberty to charge interest at 2% per month on all overdue accounts, which shall be added monthly to the account. If we incur any legal, enforcement or other expenses in obtaining payment from a Customer, the Customer must reimburse those expenses.

3.4 The price for the Goods shall be the price expressly quoted by Company to Customer.  Unless otherwise agreed to in writing, pricing includes standard packaging for domestic shipment, labels and raw material and production costs, but does not include the following, which Customer shall pay: special packaging; and any insurance desired by Customer.  Foreign shipments placed with Company may require additional charges for documentation and overseas packaging.  Such charges shall be clearly identified on Company’s invoices.

4. Delivery

4.1 We will use reasonable endeavours to deliver Goods in accordance with times stated.  However, any delivery dates or schedules which are specified or agreed by us for the supply of Goods are estimates only and we will have no liability in respect of any delay in meeting such dates or schedules, or of non-delivery, or for damages claimed to result from such delay or non-delivery (apart from return of any amounts paid for the Goods, subject to paragraph 8.6 of these Terms).

4.2 The price is inclusive of delivery as set out in your Quote.

4.3 If we have to store the Goods for more than ten days, we may charge storage fees of 3% of the price of the Goods per month or part thereof.

5. Title and Risk

5.1 Risk of loss or damage for the Goods passes to the Customer at the time the Goods leave our manufacturing facility.

5.2 Title passes to the Customer only once Goods have been paid for in full and the Goods have been delivered to the Customer, or collected by the Customer’s carrier.


If we agree to provide Goods on credit, this clause 6 applies.

6.1 The Customer acknowledges that these Terms and an Order will comprise a Security Agreement for the purposes of the PPSA.

6.2 The Customer acknowledges that until such time as we receive full payment in cleared funds for all Goods we have supplied to the Customer, these Terms create a Purchase Moneys Security Interest in the Goods as security for the Customer’s obligations to us under these Terms, registrable on the Personal Property Securities Register.

6.3 Until we have been paid in full for all Goods: (a) the legal and equitable rights in the Goods, including title, will remain with us; (b) should the Goods or any of them be affixed or added to any other item, such affixation will in no way affect our right to ownership of the Goods, or our right to detach them from any items to which they have been affixed; (c) the Customer will store the Goods separately and in such a way that they can be readily identified as being the property of the Company, should we so require; (d) subject to (e) and (f) below the Customer will be at liberty to sell the Goods in the ordinary course of business on the basis that the Customer will be under a fiduciary duty to us to account to us for the proceeds of such sale but may deduct from such proceeds the amount by which the proceeds exceed the total amount due from the Customer to us; (e) we may at any time revoke the Customer’s power of sale by notice to the Customer if the Customer is in default for longer than 7 days in payment of any sum whatsoever due to us by the Customer, or if any bill of exchange, cheque or any other negotiable instrument drawn or accepted by the Customer in favour of the Company is dishonoured on presentation for payment or if we have reasonable doubts as to the solvency of the Customer; (f) the Customer’s power of sale will automatically cease if a receiver is appointed over the assets or undertaking of the Customer or winding up order is made against the Customer or the Customer goes into voluntary liquidation or calls a meeting of, or makes any arrangement or composition with creditors or commits any act of bankruptcy; (g) upon determination of the Customer’s power of sale under (e) or (f) above the Customer will place the Goods at the disposal of the Company who will be entitled to enter upon any premises of the Customer for the purpose of removing such Goods and to remove such Goods from the premises.

7. Cancellation and Returns

7.1 Orders may not be cancelled unless we agree in writing.  We may charge administrative cancellation fees at our discretion.  If any orders are cancelled after we have submitted an order with a supplier, we will only refund your deposit to the extent that we can recover from the supplier. A fee equivalent to 25% of the cost of the Goods, or the costs incurred to date, whichever is the greater, will be charged to the Customer on all cancellations accepted after manufacture of the products has commenced.

7.2 If the Customer does not give notice to the Company of any quality or quantity issues within 7 days of delivery, or, in the case of non-delivery, within 14 days of shipment, the Goods will be deemed to have been accepted.

7.3 Customers wanting to return Goods should first contact the Company quoting the invoice number, Order number, part number (if applicable) and reason for return.  Any Goods returned are subject to the Company’s inspection and investigation.  In the case of Goods which are returned for any reason other than that they are defective: (a) the Company may impose a handling fee equal to 15% of the invoiced price of those Goods; and (b) the Customer will be responsible for the freight and other costs of returning the Goods to the Company.

8. Warranties and Limit of Liability

8.1 If the Customer is a consumer and the Goods are of a kind ordinarily acquired for personal, domestic or household use the consumer has extensive rights under the ACL including consumer guarantees and remedies.  Nothing in these Terms limits those rights and remedies in any way. If the Goods are not of a kind ordinarily acquired for personal, domestic or household use or consumption but they cost no more than $40,000 the consumer has extensive rights under the ACL including consumer guarantees and remedies but our liability is limited to replacing or repairing the Goods or paying the cost of resupply or repair. The Customer can obtain full details of consumer rights and remedies from the Australian Competition and Consumer Commission at www.accc.gov.au or from your local consumer protection agency.

8.2 If the Customer is not a consumer under the ACL, we make no warranty that the Goods are fit for any particular purpose, or any other warranties, except those that cannot be excluded by law.

8.3 No warranties are given except as expressed in these Terms or as expressly given in relation to Goods supplied.  Any representation, warranty or guarantee that might for any reason be implied into these Terms is excluded to the fullest extent permitted by law.

8.4 In no event shall our liability include consequential loss, or exceed the price of the Goods supplied by the Company. 

8.5 We will not be liable to you for any loss suffered because you have used the Goods in a way other than they were intended to be used, or if you have acted dangerously or carelessly or failed to follow care and maintenance information provided with the Goods (if any).  Nor will we be liable if the Goods have been repaired or altered by anyone other than Ramler personnel in any way as to affect, in our reasonable opinion, the stability and durability of the Goods.

8.6 Notwithstanding anything else in these Terms, but subject to all applicable laws, where any defect or non-delivery is due to a fault of one of our suppliers, our liability to you is limited to the extent to which we are able to recover from the relevant supplier.  If we cannot obtain a refund of our deposit or payment for Goods with a supplier, we will not refund your deposit or payment. To the extent permitted by law, the Company’s obligation, and the Customer’s sole and exclusive remedy, under any warranty is limited to repair or replacement, at the Company’s option, of any Goods determined to be defective in workmanship or material during the applicable warranty period.  Freight charges, including costs of return and reshipment, incurred for shipment of warranty repair or replacement parts shall be the sole responsibility of Customer unless otherwise agreed.  The warranty period shall not be extended by the performance of warranty repairs or replacements.

9. Care and Maintenance

You should inspect your Goods regularly, and check and tighten screws every three months (or more regularly if loose).  It is important to examine points of stress such as corners, welded edges, glued joints and glides.  If any Goods become unstable, cease use immediately. You shall maintain the Goods in accordance with our maintenance guidelines (if any). Failure to do so will void any warranties for the Goods.

10. General

10.1 Privacy: Subject to our privacy obligations, we reserve the right to include your name on our published list of clients to whom we are providing services unless you advise us, in writing, to the contrary.

10.2 Whole Agreement: These Terms together with the Quote and/or Order will constitute the entire contract between us relating to the provision of Goods.

10.3 Variations: We may amend these Terms at any time by written notice to you.  The amended Terms will apply to all Orders after the date of notice.

10.4 Jurisdiction: These Terms will be governed by the laws of the State of Victoria, Australia.

10.5 Severability: The invalidity, illegality or unenforceability of the whole or part of any of these Terms does not affect the remainder of these Terms.

10.6 Force Majeure: We will not be liable for any breach of these Terms or failure to supply where such breach or failure is the result of an act of God, natural disaster, pandemic, fire, flood, terrorism, war, riot, strike, industrial or labour dispute, governmental order or regulation, inability to obtain materials or power, or any other occurrence beyond our reasonable control.

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